Northcore understands that managing assets requires proven technology and effective processes. That's why we complement our web-based applications with a comprehensive array of services to help our customers get more value from their asset management activities.

Application Development
Northcore works closely with our customers to develop proprietary technology that addresses unique business processes and workflow. Using a rapid application development methodology, we partner with our customers to understand their requirements, timelines, and measurements for success. Through these efforts, our customers benefit from technology that is tailored specifically to their needs, business practices and budget.

Software Customization
Northcore can customize its existing web-based applications to address the unique requirements of our customers. By taking advantage of our open windows architecture development framework, we ensure that our customers can leverage our customized technology in weeks - not months.

Business Process Consulting
Our business process consulting services enable our customers to take advantage of cutting-edge asset management practices. Our experts help customers streamline new efficiencies that result in:

• Improved sourcing and procurement practices and reduced purchasing costs
• Increased redeployment and utilization of surplus or idle equipment
• Accelerated turnover of surplus assets

Systems Integration
For larger organizations that require integration of disparate information systems, Northcore helps companies maximize their technology investments through proven systems integration capabilities.

We have developed open technology and tested methodologies that facilitate the integration of web-based applications to our customers' existing technology environments, including ERP or financial systems. The benefit? Holistic access to asset data, resulting in a comprehensive view of an asset's performance, expense, valuation and utilization.

Additionally, our systems integration capabilities facilitate the accelerated deployment of new technology while ensuring that legacy systems continue to deliver value.

Training
Northcore offers training that is designed to meet the needs of end-users. Our training services, which can be customized depending on user requirements, enable our customers to fully leverage the value of Northcore's web-based applications.

SUPPORT SERVICES

Northcore's Team of experienced professionals have been providing mission critical services to customer applications for over 10 years. Our operations support group provides constant management of our customer's transaction environment and ensures availability, access and security of business critical process applications.

Our team is divided up into a number of areas of expertise:

Provisioning
When contracting with Northcore our customers are given detailed information outlining their specific application environment and are updated as the installation and deployment progresses. From staging to production the provisioning group ensures customers are kept up to date on changes and their impact to work-flow activities. The provisioning group also supports pre-production testing and acceptance.

Management and Operations
Northcore provides high availability web-based services which require a stable platform to maintain service continuity. Northcore maintains the environment by delivering Security and Firewalls, Backup and Recovery, Development Tools Support, Database Servers, Application Development and QA Services, Web Servers and Communications.

Security and Firewalls
Northcore's secure environment is built using sophisticated firewall, perimeter router, intrusion detection, scanning and testing of hardware and software products.

Backup and Recovery
Northcore provides secure and reliable backup and recovery services, including:
• Continual daily backups of production systems, system and log files
• Full off-site storage of all tapes both production and system
• Time to recovery planning
• Formal escalation and resolution process

Development Tools Support
Based on Microsoft windows platform, Northcore utilizes the latest technologies for rapid development including a custom Service Oriented Architecture for all applications to achieve high availability and a robust solution.

Northcore's Application Servers incorporate Clustered Windows Severs, IIS 6.0/5.0, .Net /Com+ Components, Microsoft Message Queue, and SMTP Service.

Database Servers
Northcore's Database Servers, built on a Load balanced Active/Active Microsoft Windows Server, and Microsoft SQL Server.

Application Development and Quality Assurance Services
Northcore's development tools include Microsoft® Visual Studio .Net, ASP scripts, Visual C++, VB Script, ISAPI DLL, and MS Java. We are dedicated to ensure the interoperability of our applications with customers Internet connections.

Web Servers
Northcore's Web Servers incorporate Windows Servers, IIS 5.0,6.0, COM+ Components, Microsoft Message Queue, Microsoft .Net 1.1,2.0,3.0 and Active Server pages plus SMTP Service.

Communications
Northcore has a 45 MB ATM connection carrying IP traffic, which provides resiliency and fault tolerance required for the high available environment demanded by our customers.